Thank you for shopping at Padel Point Cy. Please review our return policy carefully to understand your options and how to proceed with returns.
1. Return Eligibility:
- We accept returns within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items:
- Customized or personalized items.
- Items marked as final sale or clearance.
- Used or damaged items not due to our error.
3. Return Process:
- To initiate a return, please contact our customer service team at info@padelpointcy.com.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number if applicable.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service to ensure the safe arrival of your return.
5. Refund or Exchange:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be processed to the original payment method within 7 business days.
- Exchanges will be processed promptly, and replacement items will be shipped once the returned item is received.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product.
- We will arrange for a replacement or issue a refund, depending on your preference.
7. Cancellations:
- If you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
8. Contact Information:
- For any questions or concerns regarding returns, please contact our customer service team at info@padelpointcy.com.
Thank you for choosing Padel Point Cy. We strive to provide quality products and exceptional service, and we appreciate your understanding of our return policy.